Accommodations

POLY offers student residence and homestay. If you want your housing arranged in a timely manner, you should request the service at least 20 days prior to your desired move-in date. Please note that the type of housing, student residence or homestay, is not guaranteed, and a student will be placed in available housing.

If you are not arranging the airport transfer service with us, the center you plan to attend must be notified of your desired check-in time. For student residence, the check-in time must be between 1:00 pm - 8:00 pm. For homestay, the check-in time requirement can vary at the discretion of a host family.

If you need to arrange motels or hotels, we can provide you with a list of accommodations near the center you plan to attend. However, it is your responsibility to make the arrangements.

Student Residence

Student Residences are independently owned and operated. However, Student Residences are arranged exclusively for POLY students, and they are available for all centers. Meals are not included, but you have full access to the kitchen. You may book only up to 120 days at a time, if available. The Student Residences are easily accessible by bus or within walking distance. The rooms are furnished with a bed and a desk. The facilities also include T.V., internet access, refrigerator, and laundry machines (washer and dryer). You must provide your own bed set (pillow, sheets, blanket, etc.) and all other living necessities.

Homestay

Homestay accommodations with English-speaking host families are available at all POLY centers. Homestay arrangements generally include two meals per day (breakfast and dinner), a private room with a bed, a desk, and more depending on the host family. Homestays are selected so that they are located within 40 minutes by public transportation from the POLY center. We mandate that you visit and interview host families before you move into the house. If you are not local and we have an available space for you in the Student Residence, we will book your first 30 days in Student Residence so you have time to visit and choose the host family of your choice. We will introduce up to 2 host families without any additional charge.
If you are interested in hosting our students,please apply online

Airport Transfers

POLY provides airport pick-up service from Los Angeles International Airport (LAX) to the POLY center you will be attending or to the place of your choice within 10 miles of the POLY center.

You must inform us of your flight information at least 10 days prior to your arrival date. Within 5 days of our receipt of your flight information, we will send you a confirmation email with a form as an attachment. The form has your flight and destination information for the driver who will be picking you up.

For international flights, it takes about 1 to 2 hours to clear the immigration and customs at the port of entry. After you clear the port of entry and reach the waiting area, look for a driver holding a sign with the POLY logo and your name. For international flights, the driver is instructed to arrive 1 hour after your flight arrival time to offset your clearance time. In all cases when you cannot find the driver, call the number on the form sent to you as an attachment.

Transcripts and Certificates

The transcript with our seal is POLY's official transcript. Upon request from a student, we provide the transcript detailing the student’s progress, which includes the student’s attendance percentage, midterm grade, final exam grade, and the final grade for the courses taken

POLY provides two types of certificates to those who are in the POLY ESL program.

College or University Placements

POLY Languages Institute, Inc. (POLY) has several agreements with colleges, universities and career schools. Upon completion of the POLY ESL program (completion of the most advanced courses of Listening/Speaking and Reading/Writing series, 601 and 602), students are accepted to colleges and career schools in place of the TOEFL or other standardized English proficiency tests. The following are some of the colleges POLY Languages Institute has an agreement with:

POLY Assurance Program

After successful completion of the advanced courses, R/W 601 & 602 and L/S 601 & 602, all courses with a "C" letter grade or better, you will be accepted to most community colleges and career schools.

We guarantee your English proficiency for higher education. If for any reason, you are not accepted to the college of your choice because of language skills, or simply feel that your English proficiency is not sufficient for college level studies, you may repeat the advanced courses free of charge.

In order to repeat the courses free of charge, in addition to the minimum grade requirement, you must have maintained 90% attendance for all the advanced courses, and continue to maintain the requirements. The Assurance Program expires after 60 days from the last day of the completion of the advanced courses. You will be eligible for a full refund for the courses registered under the program if you meet the requirements.

We are promising 160 hours of free education. When you choose POLY Languages Institute, we are assuring you that you will receive a quality education.

MyPOLY

MyPOLY is a web-based information system personalized for the convenience of POLY students. By logging onto MyPOLY, you may access your current and previous schedules, grades, payment history, and services requested - all with the click of a mouse! You no longer need to be at the school and wait in line to find such information.

In order to use the system, you must have a valid e-mail address written on the application form. Upon your acceptance to our program, a password will be sent to the e-mail address. Please be aware that depending on e-mail servers, the e-mail with the MyPOLY password might be treated as spam or junk mail. Please check your spam or junk mail box before contacting us.

Student Record keeping

POLY keeps electronic student records and transcripts permanently. Hard copies of student records are kept onsite for 2 years. Student records are accessible only to authorized personnel unless the student requests for the release of his/her information in writing to a person or an entity. The student may access his/her records through MyPOLY (Student Web-based Information System) with his/her user identification and password provided by the school.

A student may challenge in writing the student’s grade and/or attendance records that are less than thirty (30) days old. POLY will respond within 10 days to the request for correction. The student’s grade and/or attendance record - 10 or fewer days old will be investigated relying on your instructor’s recollection and the hard copies kept. Any disputed record more than 10 days old but less than 30 days old will be solely based on the hard copies kept by the school.

Director's Contact Line

In order for us to better serve you, we need to hear from you. In the event you are not satisfied with the school for any reason, you can file a complaint. The complaint can be made in writing or by logging onto MyPOLY. We will investigate your concerns, and you can expect a written response and resolution within 10 days from the date you submitted your complaint. If you wish to remain anonymous, do not disclose your name. However, the letter should contain the following: